According to estimates, the growth rate of the industry in 2005 was 38%. The FY06 projection was US$7.2 billion. Approximately 400,000 people are directly employed in call centres in India. The country has some 5-6 per cent share in the industry globally.
The under mentioned shows the cost comparison of employee in different countries:
USA 19000 USD/yr
Australia 17,000 USD/yr
Philippines 9,050 USD/yr
India 7,500 USD/yr
Leading Call Center locations in India are as cited below:
- Bangalore
- Chennai
- Hyderabad
- Kolkata
- Delhi NCR
- Pune
- Mumbai
- Convergys
- HCL
- IBM
- TCS
- EXL
- Hero ITES
- Accenture
- Genpact
- Satyam
- Wipro
- Vertex






