India and Call Center and Outsourcing

In India, call center outsourcing is on a high growth path. It has emerged as one of the key investment markets in the country. The major Indian companies and MNC players are stepping in this industry. The key enabler for the vast and rapid growth of call centers in India is cheaper bandwidth leading to low telecom costs for leased lines and the availability of educated English speaking people.

According to estimates, the growth rate of the industry in 2005 was 38%. The FY06 projection was US$7.2 billion. Approximately 400,000 people are directly employed in call centres in India. The country has some 5-6 per cent share in the industry globally.

The under mentioned shows the cost comparison of employee in different countries:

USA 19000 USD/yr
Australia 17,000 USD/yr
Philippines 9,050 USD/yr
India 7,500 USD/yr

Leading Call Center locations in India are as cited below:

• Bangalore
• Chennai
• Hyderabad
• Kolkata
• Delhi NCR
• Pune
• Mumbai

Leading call centres in India are as follows:

• Convergys
• HCL
• IBM
• TCS
• EXL
• Hero ITES
• Accenture
• Genpact
• Satyam
• Wipro
• Vertex