Call Center Outsourcing Philippines

In the Philippines, call center outsourcing is emerging at a rapid speed. There, call center industry is one of the fastest growing industries in the world. According to the statistics of the year 2005, there are about 112,000 workforce in the Philippines serving this industry, bringing revenues of US$1.12 billion.

The Philippines Board of investments (BOI) estimates that with less than 1000 seats in the year 2000, the industry has grown to over 69,000 seats at the end of 2004. The Philippine government released a data that the Philippines will capture 50 per cent of the total world English-speaking market in 2008. The industry contributes 12 per cent to the Philippines gross national product. It is the fastest growing job provider of Filipino college graduates. The reasons for its rapid growth are lower operating costs, English language proficiency and high ICT skills yet low-cost workforce

The Philippines offers twenty-four hours multilingual and multimedia supported premium services for marketing, sales, customer care, crisis management, investor relations and other such key business applications.

The main locations of call centers in the Philippines are as cited below:

• Districts of Ortigas Center in Pasig City
• The Makati Business District
• Eastwood City Cyberpark in Quezon City
• Fort Bonifacio in Taguig City

Apart from these, outside Metro Manila the following locations have also been ventured:

• Metro Cebu
• Baguio City
• Bacolod City
• Davao City
• Cagayan de Oro
• Iloilo City
• Zamboanga City
• Angeles City
• Dumaguete Lipa City
• Cainta in Rizal
• Santa Rosa in Laguna